ARTIK strives to bring you the highest quality products consistently. However, should you consider that your purchase does not fulfill your quality expectations or our standard of quality please file a claim for our money-back guarantee. To file a claim please write to: and please include a statement describing where our quality has failed and which product you have purchased.

Order cancellations can only be accepted if the order has not yet shipped, once the credit card has been charged the payment cannot be returned (unless there is a valid money-back guarantee claim). Please consider that orders placed before 4 pm Eastern Time  will usually ship on the same day.

To cancel an order please send an email to: and please remember to mention the order number.